Satisfaction is Our Business, Service is Our Pleasure!
Back Care Basics, Inc. was founded in 1988. Since then we think we have done a pretty nice job keeping our customers happy and ‘onboard’. If you have any doubts then be sure to check out our Better Business Bureau A+ rating. Here is what we do to keep you as a customer and how we handle after sales issues.
If at anytime during that first 30 days of receiving your product you are not happy please call us at (617) 778-6212. We can chat about replacing the product or getting you that part that may have failed. We offer a 30-Day Return Policy for almost every product that we sell (certain ergonomic products by law cannot be sent back). If you have any problems or concerns in that first month of use reach out to us and we will help you sort things out. If you receive a defective product or cannot figure out how to assemble or operate your chair call us.
After the 30-Day ‘try it out’ period should you then encounter or run across a problem, the individual manufacturers warranties apply and we will work with you to get replacement parts or in rare cases, if it applies, an entire new chair. Many factory warranties are Lifetime and most are explained on each product page. So when our 30 day period runs out you will need to hang on to your chair but you will have the benefit of that after sale factory support either through us or directly with the folks that built your chair.
We carry only hand picked chairs and ergonomic products that we think will deliver a lifetime of superior product and service performance. We, and by extension you, avoid those factories and importers that offer weak warranties on their products. Backcare Basics is not a supermarket of products. We select our offerings carefully and weed out the under performers on an on-going basis and throughout the entire time we offer the products we sell.